Shipping
PORTUGAL — Free Shipping
We offer complimentary shipping on all orders delivered within mainland Portugal and the islands.
Estimated delivery time: 1–2 business days.
EUROPEAN UNION — €10 Shipping (COMING SOON)
Free shipping on orders over €100
Shipping is available to all EU member states:Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden.
Estimated delivery time: 3–7 business days.
NON-EU EUROPE — €20 Shipping (COMING SOON)
Free shipping on orders over €250
United Kingdom, Switzerland, Norway
Estimated delivery time: 5–10 business days.
Please note: Orders shipped outside the EU may be subject to local customs duties and import taxes, which are the responsibility of the recipient. These charges are determined by your country's customs authority and are not included in your order total.
ASIA & MIDDLE EAST (COMING SOON)
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE.
Estimated delivery time: 7–10 business days.
AMERICA & OCEANIA (COMING SOON)
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America.
Estimated delivery time: 7–12 business days.
AFRICA (COMING SOON)
Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa.
Estimated delivery time: 7–12 business days.
For regions marked "Coming Soon," please join our waitlist to be notified when international shipping becomes available. For special requests or questions about shipping, contact us at orders@maisondeflores.com .
Our scarves are produced in limited batches, not mass-produced. Each piece goes through several quality control stages to ensure it meets our high standards before leaving our atelier. Please allow for minor variations that reflect the handcrafted nature of our process — these details make your piece uniquely yours.
If your return is approved by our customer service team, the item must be shipped back in its original condition, unused and with all packaging intact (including tissue paper, label, and box).
Return shipping costs are the customer’s responsibility, and Maison de Flores cannot be held liable for lost or damaged parcels. We recommend using a tracked and insured courier service.
All items purchased as a gift are gift-wrapped on a complimentary basis and include a personalised note that you specify when confirming your purchase.
Gifts are shipped in brand-free boxing and no price is included in the delivery documentation.
